RETURN POLICY:

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

Most products sold by Operation BBQ Relief qualify for free exchange or replacement within 30 days from the date your order ships. Please notify us by email to storefront@operationbbqrelief.org to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of may be deducted from your refund. Returns other than for exchange or replacement may be assessed a fee which will be deducted from your refund. We do not refund any shipping charges. This policy applies for domestic and foreign orders.

We do not accept returns or exchanges for any products after 30 days from the date your order ships

If you would like assistance in returning an item, please contact our customer service department atstorefront@operationbbqrelief.org. We will be happy to walk you through the return process.

Clearance items are not eligible for return.